Money Back Guarantee

At XERANTHILOV, we are committed to providing our customers with high-quality products and services. We stand by our products and offer a comprehensive Money Back Guarantee to ensure your complete satisfaction.

Eligibility

• Products must be returned within 30 days of the original purchase date.
• The item must be in its original condition, including packaging, accessories, and any free gifts or bonus items.
• Proof of purchase is required for all returns and refunds.

Non-Refundable Items

Some items are non-refundable and non-exchangeable, including:

• Gift cards
• Downloadable software products
• Personalized or custom-made items

Return Process

To initiate the return process, please follow these steps:

• Contact our customer support team at support@xeranthilov.com to obtain a Return Merchandise Authorization (RMA) number.
• Package the item securely, including all original packaging and items.
• Include a copy of the original receipt and the RMA number in the package.
• Ship the package to the address provided by our customer support team.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Exchanges

If you wish to exchange an item for the same product, please follow the return process and indicate your exchange preference. Exchanges are subject to product availability.

Contact Us

If you have any questions regarding our Money Back Guarantee, please reach out to our customer support team at support@xeranthilov.com or call us at (800) 555-0199.

Thank you for choosing XERANTHILOV. Your satisfaction is our top priority.